I agree with Vincent. I have dealt with TWNIC numerous time and I must say it wasn't a pleasant experience. It seems to me like TWNIC is lack of the following:
1. Technical incompetent
2. Irresponsible and not professional in terms of customer service
3. Process inefficiency
4. Poor in English communication (I hope TWNIC can understand this message)
With that said, it TWNIC is a private business, they will won't last a month in the real world competition.
1. Technical incompetent, a small mistake like recent TWNIC email [TWNIC域名重要通知] (
http://www.domain.club.tw/viewtopic.php?t=5476), what a joke! This small mistake indicates how careless TWNIC is and they have no QA whatsoever. This kind of communication mistake ruins TWNIC's image and reputation, which are already not too good. If this is in private sector, this mistake along will indeed drive away business partners and customers. Also, it was about two years ago, I have to constantly dealt with TWNIC about one of the domain I registered but TWNIC decided to give the domain to someone who register the same domain but "later" than I did. The domain was Happy.com.tw. How do I know that someone registered "later" than I did… Well, when I called up TWINIC and TWNIC DBA explained that the ID displayed on the 網域名稱審查書 is the "sequence number" generated by Oracle "DUAL" object. Anyone who is technically competent would know that DUAL object is used to generates "sequential" unique number! Well, I guess anyone except TWNIC. The number on my 網域名稱審查書 was something like XXXX16 and the other person's number was XXXX28, I told the DBA and he just tried to explain his way out and told me no, that is not how Oracle works! &*^#$(#)**(&^#$ I have been in the technical field for almost 10 years and worked on most high tech project imaginable for US DOD (Department of Defense) and NASA, I have never seen the Oracle like that. A new TWNIC invention.
2. Irresponsible and not professional in terms of customer service, try to call TWNIC's support number and see how fast you can get a response back. Try to write them an email and clock their response. Don't forget I live in Maryland, United States. When I called them two year ago, I was put on hold for 30 ~ 40 minutes every time! I don't know about you but my telephone bill wasn't pretty. Not mentioning that I wrote them an email and get no response whatsoever, maybe they just can't read English. What can I do? I don't know how to key in in Chinese. Customer service is one most important factor for business to succeed. Look at how DELL computer pride on their Customer Service before they outsourced the task to India. That's pretty much how DELL succeeded: Great customer service and build on demand. Even with Microsoft, back in around 1995, when I called Microsoft for support, the support was free, it was extremely quick and when they can't solve my problem, they will just send me free software without a fee to just make me happy. I guess TWNIC is not real a business and I wonder what TWNIC CEO do? What business school did TWNIC CEO attend? Maybe he should consider Smith College, University of Maryland. It is a great business school and the focus is on "real-time" business.
3. Process inefficiency, slowness of doing everything:
http://www.twnic.net/discuss/viewtop...919f8240d6450f is just one of the example. I have quiet few more examples. And maybe you can help me gather some. I have recently on quiet few BPI (business process improvement) for two of US Fortune 500 companies, Northrop Grumman and Constellation Energy, and one of Taiwan's major computer manufactory company, Acer. All major business with good CEO must to have these questions in mind: How to run business more effectively and how to improve our business process to help the business gain competitive advantage. Well, I guess TWNIC has no competition and that is why they don't care about their inefficient process.
4. Poor in English communication, I often wondering how can TWNIC bridge with its oversea authorized domain retailer. How can TWNIC bridge with the world with their limited English ability. It is a joke. They need new blood and they need new leadership.
So, as you can see, TWNIC is lack of all theses key elements to be a successful business. No wonder we are all suffering. To help TWNIC improve, I think I will contact few reporter friend of mine in Taiwan and don't forget this is an election year, so translate this into Chinese and forward this to your Congressman.
I declare all above statements are made based on my personal experiences and from my personal view. It has no malicious intend in any way, shape or form against TWNIC.