Any update on this? Kindly advise.
Thanks,
- dave
On Fri, 4 Feb 2005 07:45:21 -0800 (PST),
[email protected]
- Hide quoted text -
<
[email protected]> wrote:
> David,
>
> Thank you for your patience. I spoke with Justin regarding this, and he did
> forward the information to Neulevel requesting the AUTH code, as well as
> further transfer instructions. We anticipate having a response back within a
> few days. Have a great day!
>
> If you have any further questions, please don't hesitate to email our award-
> winning customer care center, 24 hours a day, at
[email protected].
> US and Canadian residents can reach us toll-free at 1-877-518-4965;
> international customers may call 1-858-560-9437.
>
> Sincerely,
>
> Peter
> DomainDiscover Customer Care
>
[email protected]
> --------------------------
>
> **************************************************************
> ** 20% OFF DOMAIN RENEWALS **
> **************************************************************
>
> Renew your domains for 6 or more years and receive 20% discount.
> Visit your control panel, or contact customer care.
> Special pricing is for a limited time only.
>
> ----------------------------------------------------------------
> > Ron, I can see you are not up to the speed. Please check ticket
> > 723729. Appearently, there is nothing my current registrar can do at
> > this time including provide the AUTH-INFO codes. Please read the
> > thread of this email before your respond so quick. Thanks.
> >
> > Again, what's the status of these transfers? Did neuLevel respond?
> > Kindly advise.
> >
> >
> >
> > On Thu, 3 Feb 2005 15:40:52 -0800 (PST),
[email protected]
> > <
[email protected]> wrote:
> >> Hello,
> >>
> >> It appears we are still waiting on the AUTH-INFO codes for the domains.
> > You
> >> should contact your current registrar for this information.
> >>
> >> If you have any further questions, please don't hesitate to email our
> > award-
> >> winning customer care center, 24 hours a day, at
> >
[email protected].
> >> US and Canadian residents can reach us toll-free at 1-877-518-4965;
> >> international customers may call 1-858-560-9437.
> >>
> >> Sincerely,
> >>
> >> Ron Torres
> >> DomainDiscover Customer Care
> >>
[email protected]
> >> --------------------------
> >>
> >> **************************************************************
> >> ** 20% OFF DOMAIN RENEWALS **
> >> **************************************************************
> >>
> >> Renew your domains for 6 or more years and receive 20% discount.
> >> Visit your control panel, or contact customer care.
> >> Special pricing is for a limited time only.
> >>
> >> ----------------------------------------------------------------
> >> > Any update? What's the current status?
> >> >
> >> >
> >> > On Wed, 2 Feb 2005 12:04:14 -0800 (PST),
[email protected]
> >> > <
[email protected]> wrote:
> >> >> Hello,
> >> >>
> >> >> We have sent all the information needed according to these emails and
> >> >> paperwork to NeuLevel. Hopefully this will remedy the situation and
> >> > provide
> >> >> the AUTH codes needed. Please let us know if you have any more
> > questions.
> >> >>
> >> >> If you have any further questions, please don't hesitate to email our
> >> > award-
> >> >> winning customer care center, 24 hours a day, at
> >> >
[email protected].
> >> >> US and Canadian residents can reach us toll-free at 1-877-518-4965;
> >> >> international customers may call 1-858-560-9437.
> >> >>
> >> >> Sincerely,
> >> >>
> >> >> Jason J.
> >> >> DomainDiscover Customer Care
> >> >>
[email protected]
> >> >> --------------------------
> >> >>
> >> >> **************************************************************
> >> >> ** 20% OFF DOMAIN RENEWALS **
> >> >> **************************************************************
> >> >>
> >> >> Renew your domains for 6 or more years and receive 20% discount.
> >> >> Visit your control panel, or contact customer care.
> >> >> Special pricing is for a limited time only.
> >> >>
> >> >> ----------------------------------------------------------------
> >> >> > I have attached all required documentation and letters to neulevel
> > and
> >> >> > TWNIC.
> >> >> >
> >> >> > Let me know if there is anything else you need from me.
> >> >> >
> >> >> > Thanks,
> >> >> > - dave
> >> >> >
> >> >> >
> >> >> > On Tue, 1 Feb 2005 13:51:57 -0800 (PST),
[email protected]
> >> >> > <
[email protected]> wrote:
> >> >> >> Hello,
> >> >> >>
> >> >> >> We have received contact from Neulevel regarding the transfer of
> the
> >> > .TW
> >> >> >> domains from TWNIC. The AUTH-INFO code is required for the
> transfer
> >> as
> >> >> > the
> >> >> >> password for the domains. If you do not have the AUTH-INFO codes,
> > we
> >> >> will
> >> >> >> need the username and password with TWNIC. Here are their
> >> instructions:
> >> >> >>
> >> >> >> 1. Registrant has to obtain the USER NAME and PASSWORD from
> the
> >> >> > current
> >> >> >> registrar. (Domestic Registrar)
> >> >> >> 2. Registrant has to fill out an authorization request on
> > company
> >> >> > letterhead
> >> >> >> and signed by an officer of the organization. (A sample
> > authorization
> >> >> >> request letter is attached)
> >> >> >>
> >> >> >> Here is the text from the sample authorization request:
> >> >> >>
> >> >> >> [Date]
> >> >> >>
> >> >> >> To Whom It May Concern:
> >> >> >>
> >> >> >> Please accept this transfer application letter for the list of
> > domains
> >> >> > below
> >> >> >> which are currently registered with TWNIC. We wish to transfer
> > these
> >> >> > domain
> >> >> >> names to DomainDiscover, our new registrar.
> >> >> >>
> >> >> >> Domains: AUTH-INFO Codes:
> >> >> >> [DOMAIN.TW] : [AUTH-INFO Code]
> >> >> >>
> >> >> >> I certify that I have the necessary authority to request this
> > transfer
> >> >> >> request.
> >> >> >>
> >> >> >> Kind regards,
> >> >> >>
> >> >> >> [Signature]
> >> >> >> [Printed Name]
> >> >> >> [Title]
> >> >> >>
> >> >> >> If you have any further questions, please don't hesitate to email
> > our
> >> >> > award-
> >> >> >> winning customer care center, 24 hours a day, at
> >> >> >
[email protected].
> >> >> >> US and Canadian residents can reach us toll-free at 1-877-518-4965;
> >> >> >> international customers may call 1-858-560-9437.
> >> >> >>
> >> >> >> Sincerely,
> >> >> >>
> >> >> >> Justin Higgins
> >> >> >> DomainDiscover Customer Care
> >> >> >>
[email protected]
> >> >> >> --------------------------
> >> >> >>
> >> >> >> **************************************************************
> >> >> >> ** 20% OFF DOMAIN RENEWALS **
> >> >> >> **************************************************************
> >> >> >>
> >> >> >> Renew your domains for 6 or more years and receive 20% discount.
> >> >> >> Visit your control panel, or contact customer care.
> >> >> >> Special pricing is for a limited time only.
> >> >> >>
> >> >> >> ----------------------------------------------------------------
> >> >> >> > ATTN: Jason @ DomainDiscover
> >> >> >> > ATTN: Alice Sun @ TWNIC
> >> >> >> > ATTN: Whoever @ neuLevel.com.tw
> >> >> >> >
> >> >> >> > Let's just bring everyone together with this one email and figure
> >> out
> >> >> >> > what the process is to get the job done!
> >> >> >> >
> >> >> >> > So here I have 14 domains that I wish to transfer from TWNIC to
> >> >> >> > Domaindiscover and what do we need to do to get job done? Any
> one
> >> > has
> >> >> >> > any idea?
> >> >> >> >
> >> >> >> > DomainDiscover asks for AUTH-INFO code and TWNIC told me that
> they
> >> >> >> > don't have it. TWNIC told me to ask DomainDiscover to requesting
> >> the
> >> >> >> > code thru neuLevel.com.tw and DomainDiscover told me that they
> > have
> >> >> >> > never heard of neuLevel. I on the hand am extremely frustrated
> by
> >> > all
> >> >> >> > this. I called TWNIC and DomainDiscover many times before this
> >> email
> >> >> >> > and there is not even a number on neulevel.com.tw which I can
> > call.
> >> >> >> > Unbelievable! What is it? a none man comany?
> >> >> >> >
> >> >> >> > Anyway, enough with the frustration and let's try to get this job
> >> >> >> > done. I hope this email will not be discarded and someone will
> >> >> >> > actually pick up the ball.
> >> >> >> >
> >> >> >> > My domains are:
> >> >> >> >
> >> >> >> >> ado.com.tw
> >> >> >> >> apache.com.tw
> >> >> >> >> cable.com.tw
> >> >> >> >> cash.com.tw
> >> >> >> >> cgi.com.tw
> >> >> >> >> database.com.tw
> >> >> >> >> deal.com.tw
> >> >> >> >> english.com.tw
> >> >> >> >> find.com.tw
> >> >> >> >> ktv.com.tw
> >> >> >> >> method.com.tw
> >> >> >> >> modem.com.tw
> >> >> >> > and Pro.com.tw
> >> >> >> >
> >> >> >> > Thanks,
> >> >> >> > - dave
> >> >> >> >
> >> >> >> >
> >> >> >> > On Mon, 31 Jan 2005 09:41:05 -0800 (PST), DomainDiscover Customer
> >> > Care
> >> >> >> > <
[email protected]> wrote:
> >> >> >> >>
> >> >> >> >> Dear Valued Customer,
> >> >> >> >>
> >> >> >> >> You have recently requested to transfer the following domains to
> >> >> >> >> DomainDiscover. Many new registries handle transfers differently
> >> > than
> >> >> > you
> >> >> >> >> may be used to. Please follow the instructions below to transfer
> >> > your
> >> >> >> >> domain(s):
> >> >> >> >>
> >> >> >> >> For the domain(s) listed below, you will need to contact your
> >> > current
> >> >> >> >> registrar for an authorization code (AUTH-INFO code). Your
> >> registrar
> >> >> > may
> >> >> >> >> provide you with a separate code for each domain, or they may
> >> > provide
> >> >> > one
> >> >> >> >> code to be used for multiple domains.
> >> >> >> >>
> >> >> >> >> Once you receive the appropriate AUTH-INFO code(s), please login
> > to
> >> >> > your
> >> >> >> >> account control panel at
https://www.domaindiscover.com to
> submit
> >> > the
> >> >> >> > code.
> >> >> >> >> We will then contact your current registrar, who will have 5
> days
> >> to
> >> >> >> > approve
> >> >> >> >> the transfer. If they do not respond within 5 days, the registry
> >> > will
> >> >> >> >> automatically approve the request. A sixth day may be needed for
> >> the
> >> >> >> > process
> >> >> >> >> to be completed.
> >> >> >> >>
> >> >> >> >> Your 13 pending transfer(s) are listed below for your
> > convenience:
> >> >> >> >>
> >> >> >> >> ado.com.tw
> >> >> >> >> apache.com.tw
> >> >> >> >> cable.com.tw
> >> >> >> >> cash.com.tw
> >> >> >> >> cgi.com.tw
> >> >> >> >> database.com.tw
> >> >> >> >> deal.com.tw
> >> >> >> >> english.com.tw
> >> >> >> >> find.com.tw
> >> >> >> >> ktv.com.tw
> >> >> >> >> method.com.tw
> >> >> >> >> modem.com.tw
> >> >> >> >>
> >> >> >> >> If you have any further questions, please don't hesitate to
> email
> >> > our
> >> >> >> >> award-winning customer care center, 24 hours a day, at
> >> >> >> >>
[email protected]. US and Canadian residents can reach
> > us
> >> >> > toll-
> >> >> >> > free
> >> >> >> >> at (800) 442-0522; international customers may call (858) 560-
> > 9437.
> >> >> >> >>
> >> >> >> >> Sincerely,
> >> >> >> >>
> >> >> >> >> DomainDiscover Customer Care
> >> >> >> >>
[email protected]
> >> >> >> >>
> >> >> >> >
> >> >> >> >